Karoo is fundamental to our company; it is the customer's entry point. With Karoo, we gained more agility in communication because we have a Widget directly on the website for quick service — this is fantastic for both sales and support. We also gained synchronization of interactions with our ERP and management metrics we didn't have before. Besides the complete management aspect, the agents are delighted with the features that help make daily service faster. And the development team is sensational; they always put themselves in the user's shoes, and when we bring a suggestion for improvement, they analyze it quickly and, if feasible, implement it in the system just as fast. And most importantly, it is always online. For a customer service system, this is fundamental.
CEO - DirectOn Tecnologia